Microsoft Teams for Telco

Make the most of your business voice and video calls with Microsoft Teams

We help your business implementing Teams on top of any Telco platform of your choice like Rogers, TELUS, Bell, Sask Tell and many more in Canada. Take a quick look at some of the features and benefits of an all-in-one app for Teams that enables rich, reliable, and secure calling. Our Technical team can help you in this journey seamlessly specially with Operator Connect being introduced by Microsoft, the value of Teams Voice is far more stronger and user-friendly.

What is Direct Routing?

Microsoft Phone System Direct Routing lets you connect a supported, customer-provided Session Border Controller (SBC) to Microsoft Phone System. With this capability, for example, you can configure on-premises Public Switched Telephone Network (PSTN) connectivity with Microsoft Teams client, as shown in the following diagram:

With Direct Routing, you can connect your SBC to almost any telephony trunk or interconnect with third-party PSTN equipment. Direct Routing enables you to:

Use virtually any PSTN trunk with Microsoft Phone System.
Configure interoperability between customer-owned telephony equipment, such as a third-party private branch exchange (PBX), analog devices, and Microsoft Phone System.

Microsoft also offers all-in-the-cloud voice solutions, such as Calling Plan. However, a hybrid voice solution might be best for your organization if:

Microsoft Calling Plan is not available in your country.
Your organization requires connection to third-party analog devices, call centers, and so on.
Your organization has an existing contract with a PSTN carrier.

What is Operator Connect?

Operator Connect provides Telco with deeper integration into the Teams platform to enhance and streamline the Microsoft Teams Phone experience around networking, provisioning, management, and reporting APIs. Doing this provides customers a simplified Teams Phone experience delivered by operators that has parity with Microsoft offerings.

Simply and seamlessly enable calling in Microsoft Teams using your existing telecom operator

Bring your own telecom operator

Maintain your operator contracts and relationships, while providing users a modern calling experience in Teams.

Setup in minutes; simplify provisioning and management

Establish the connection to your operator, provision users, and assign phone numbers from the Teams admin center.

Save on infrastructure purchase and management

Manage call control in the cloud with Phone System, eliminating need to purchase and maintain equipment.

Feel confident with enterprise-grade reliability and support

Operators provide technical support and service level agreements, and direct peering powered by Azure creates
a 1:1 network connection to enhance resilience.

Number Provisioning & Management

Upload (using API or portal) phone numbers/DID’s to the Teams admin center
Display and assign phone numbers/DID’s to tenants in the Teams admin center
Self management of phone numbers through Teams admin portal
Ease of DID inventory and users/service assignment
Seamless customer provided access (by geography) to operator for management of voice tenant
Operator management portal for customer tenants
Easy to grant access to operator for management of calling
Can segregate access by region/geography/calling areas per operator

< Back